At Vogue , we are a team of highly trained professionals that provide superior customer service, top quality lenses and the best value available in the industry.
With a career at Vogue Optical ,you’ll find yourself learning, growing and interacting with some of the most passionate and talented people in the industry.
Duties
Greet all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.
Custom fits glasses & precisely places prescription lenses.
Acts as a leader in optical acumen that provides a voice for associates.
Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
Attracts new customers.
Explores the needs & priorities of customers by asking open ended questions.
Is attentive to details, ask follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.
Assists co-workers with difficult or complex areas of product needs & prescriptions.
Utilizes store tools & adheres to Brand Store Commitments.
Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
Possesses the ability to multitask, prioritize & manage time with competing priorities.
Commits to delivery date & time, seeks feedback & asks for referrals.
Strives to achieve exceptional results on Brand KPIs & competencies.
Presents, celebrates & educates at pick up.
Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
Informs management of safety opportunities; demonstrates safe work practices.
Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
Sells on your feet 80%-100% of the time.
Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
Maintains proper dress code, including name tag and badge
BASIC QUALIFICATIONS:
Provincial Optician License
Optical dispensing experience
Strong customer service skills: communicator, listener & team builder
Knowledge of current store merchandise
Strong basic math skills
Awareness of current fashion trends
Selling skills
Familiarity with POS, computers & calculators
Embrace new technology & change
PREFERRED QUALIFICATIONS:
Previous customer service & retail experience
Fresh Licensed welcomed
Company Profile:
Fast paced optical retail Canadian owned
Competitive wages and quarterly bonuses
Flexible schedules and a great team.
Group Health Benefits for full time employees
Multiple locations in London area
Optometrist on site
Professional Liability insurance provided
License compensation provided
Opportunities for employment advancement
Job Type: Full-time, and Part time positions available
Job Types: Full-time, Part-time
Please apply by email to [email protected]